Privacy Policy

Effective Date: November 2025

This Privacy Policy ("Policy") describes how RSL Media Hub LLC ("Company," "we," "us," or "our"), a New York limited liability company, collects, uses, shares, and protects your personal information when you visit our website at rslmediahub.com (the "Site") or engage our services.

By using our Site or services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Policy, please do not use our Site or services.

1. Information We Collect

We collect various types of information from and about you, including:

1.1 Personal Information You Provide

When you use our Site, submit inquiries, engage our services, or communicate with us, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Name, email address, phone number, company name, job title, business address.
• Account Information: Username, password, and preferences for any accounts you create with us.
• Payment Information: Credit/debit card information, bank account details, billing address, and payment history. Payment information is processed securely through third-party payment processors (e.g., Stripe, PayPal).
• Business Information: Information about your business, including industry, size, marketing goals, budget, website URLs, social media accounts, and other business-related details.
• Communications: Information contained in your emails, messages, phone calls, or other communications with us.
• Service Data: Information you provide or we access to deliver services, including CRM data, analytics data, advertising account access, website access credentials, and other business metrics.

1.2 Information Automatically Collected

When you visit our Site, we and our third-party service providers automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device identifiers, screen resolution.
• Usage Information: Pages visited, time spent on pages, links clicked, referring/exit pages, search terms, and other browsing behavior.
• Location Information: General geographic location based on your IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information. See our Cookie Policy for more details.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Marketing and Analytics Platforms: Google Analytics, Google Ads, Meta Ads, LinkedIn, and other advertising/analytics services.
• CRM and Automation Tools: Data from platforms you grant us access to (e.g., Salesforce, HubSpot, GoHighLevel).
• Publicly Available Sources: Information from public databases, social media platforms, and other publicly accessible sources.
• Business Partners and Referrals: Information provided by business partners, affiliates, or referral sources.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Providing and Improving Services

• Delivering the services you request (e.g., marketing campaigns, website development, CRM setup, SEO optimization, AI automation).
• Communicating with you about your project, answering inquiries, and providing customer support.
• Processing payments and maintaining billing records.
• Analyzing and improving our services, Site performance, and user experience.
• Developing new products, services, and features.

2.2 Marketing and Communications

• Sending you promotional emails, newsletters, and marketing materials about our services, case studies, and industry insights.
• Conducting targeted advertising and remarketing campaigns.
• Engaging in cold outreach (email, phone, LinkedIn) to prospects who have expressed interest or fit our ideal customer profile.
• Personalizing your experience on our Site and in our communications.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at hello@rslmediahub.com. However, we may still send you transactional or service-related communications (e.g., invoices, service updates).

2.3 Business Operations and Legal Compliance

• Maintaining records for accounting, tax, and legal compliance purposes.
• Enforcing our Terms and Conditions and protecting our legal rights.
• Preventing fraud, unauthorized access, and other illegal activities.
• Complying with legal obligations, court orders, subpoenas, and regulatory requests.
• Protecting the safety, rights, and property of RSL Media Hub LLC, our clients, and the public.

2.4 AI and Automation

We use artificial intelligence (AI) tools and automation software (including but not limited to Claude, ChatGPT, and other AI services) to:

• Generate content, copy, and creative assets for your marketing campaigns.
• Analyze data, optimize campaigns, and provide insights.
• Automate workflows and improve efficiency in service delivery.
• Enhance customer support and communication.

By using our services, you consent to our use of AI tools to process your information. Please note that AI tools are provided by third parties and are subject to their own terms and privacy policies. We are not responsible for how third-party AI providers use or store data.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

3.1 Service Providers and Vendors

We share your information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe, PayPal, and other payment gateways to process transactions.
• Cloud Hosting and Infrastructure: Vercel, AWS, Google Cloud, or other hosting providers.
• Email and Communication Tools: Email service providers, CRM platforms, and messaging tools.
• Analytics and Advertising: Google Analytics, Google Ads, Meta Ads, LinkedIn Ads, and similar platforms.
• AI and Automation Tools: Anthropic (Claude), OpenAI (ChatGPT), and other AI services.
• Professional Services: Accountants, lawyers, consultants, and other professional advisors.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. However, we are not responsible for their data practices beyond our contractual agreements.

3.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid legal requests, including:

• Compliance with subpoenas, court orders, or legal processes.
• Enforcement of our Terms and Conditions or investigation of potential violations.
• Protection of the rights, property, or safety of RSL Media Hub LLC, our clients, or others.
• Prevention of fraud, security threats, or illegal activities.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you authorize us to share your company name and project details in our portfolio or case studies.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, loss, misuse, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest.
• Secure access controls and authentication mechanisms.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information over the Internet.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on various factors, including:

• The nature of the information and the services provided.
• Legal, accounting, and regulatory requirements.
• The need to resolve disputes, enforce agreements, and protect our legal rights.

When we no longer need your information, we will securely delete or anonymize it. However, we may retain anonymized or aggregated data indefinitely for analytics and business purposes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

6.1 General Rights

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

6.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of your personal information.
• The right to opt out of the "sale" of your personal information (we do not sell personal information).
• The right to non-discrimination for exercising your CCPA rights.

6.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectification, erasure, and data portability.
• The right to restrict or object to processing.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a supervisory authority.

We process your information based on the following legal bases: (a) performance of a contract; (b) legitimate business interests; (c) compliance with legal obligations; or (d) your consent.

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at hello@rslmediahub.com. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may require verification of your identity before processing your request.

7. Third-Party Links and Services

Our Site may contain links to third-party websites, services, and platforms (e.g., social media, client portals, advertising platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us at hello@rslmediahub.com.

9. International Data Transfers

Your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your jurisdiction. By using our Site and services, you consent to the transfer of your information to the United States and other countries.

If you are located in the EEA, UK, or Switzerland, we take steps to ensure that your information is protected in accordance with applicable data protection laws, including through the use of standard contractual clauses or other approved transfer mechanisms.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy on our Site with a revised "Effective Date" at the top. We may also notify you via email or other communication methods if required by law.

Your continued use of our Site and services after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RSL Media Hub LLC
Email: hello@rslmediahub.com
State of Formation: New York

12. Consent to Processing

By using our Site, submitting information to us, or engaging our services, you consent to the collection, use, sharing, and processing of your information as described in this Privacy Policy. If you do not agree with this Policy, please do not use our Site or services.

Summary of Key Points

• We collect personal, business, and usage information to provide and improve our services.
• We use your information for service delivery, marketing, analytics, and legal compliance.
• We share information with service providers, payment processors, AI tools, and as required by law.
• We do not sell your personal information.
• We implement security measures to protect your data, but cannot guarantee absolute security.
• You have rights to access, correct, delete, and opt out of certain uses of your information.
• We may update this Policy from time to time.

Last updated: November 2025