Terms and Conditions

Effective Date: November 2025

These Terms and Conditions ("Terms") govern your access to and use of the website, services, and products provided by RSL Media Hub LLC, a New York limited liability company ("Company," "we," "us," or "our"). By accessing or using our website at rslmediahub.com (the "Site") or engaging our services, you agree to be bound by these Terms. If you do not agree, you must immediately cease using our Site and services.

1. Acceptance of Terms

By accessing or using the Site, submitting any inquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and Cookie Policy. These Terms constitute a legally binding agreement between you and RSL Media Hub LLC. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Services Provided

RSL Media Hub LLC provides marketing, automation, website development, CRM implementation, local SEO, paid advertising, AI automation, and related professional services (collectively, "Services"). The specific scope of Services provided to you will be outlined in a separate Service Agreement, Statement of Work, or proposal provided to you. These Terms apply to all Services unless explicitly superseded by a written agreement signed by both parties.

3. NO REFUND POLICY

ALL SALES ARE FINAL. RSL MEDIA HUB LLC DOES NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES.

By engaging our Services or making any payment to RSL Media Hub LLC, you expressly acknowledge and agree that:

• No refunds will be issued for any Services, whether completed, in progress, or not yet started.
• All payments are non-refundable, including but not limited to: setup fees, monthly retainers, project fees, consultation fees, and any other charges.
• Dissatisfaction with results does not entitle you to a refund. Our Services are provided on a best-efforts basis, and results may vary.
• Changes in business circumstances (including but not limited to budget constraints, strategic pivots, or business closure) do not entitle you to a refund.
• Contract cancellation does not entitle you to a refund of any prior payments. If you cancel Services, you remain obligated to pay for all Services rendered up to the cancellation date.
• Payment disputes or chargebacks are prohibited. Filing a chargeback or payment dispute constitutes a material breach of these Terms and may result in immediate termination of Services, collection action, and pursuit of all available legal remedies.

4. Payment Terms

4.1 Payment Methods

We accept payment via credit card, debit card, ACH/bank transfer, PayPal, Stripe, and other payment processors as specified. You authorize us to charge your payment method for all fees incurred under your agreement with us.

4.2 Payment Due

Unless otherwise specified in writing:

• Setup fees and one-time project fees are due in full before work commences.
• Monthly retainers are billed in advance on the 1st of each month or on the anniversary of your service start date.
• Project milestone payments are due upon completion of each milestone as outlined in your Service Agreement.
• Late payments will incur a late fee of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is greater.
• Nonpayment may result in immediate suspension or termination of Services and referral to collections.

4.3 Automatic Renewal

Monthly retainer services automatically renew each month until you provide written notice of cancellation at least 15 days prior to your next billing date. Failure to cancel within this timeframe obligates you to payment for the next billing cycle. Services provided under contract terms (e.g., 12-month agreements) will automatically renew for successive terms unless you provide written notice of non-renewal at least 30 days prior to the end of the current term.

4.4 Chargebacks Prohibited

You agree not to dispute any charges with your payment provider or financial institution ("chargebacks"). Filing a chargeback constitutes a material breach of these Terms and fraudulent conduct. If you file a chargeback, we reserve the right to: (a) immediately terminate all Services; (b) pursue collection of all amounts owed, including the disputed amount; (c) charge you an administrative fee of $500 or the maximum amount permitted by law; (d) report the fraudulent chargeback to credit bureaus and fraud prevention services; and (e) pursue any other legal remedies available under New York law.

5. Service Commitments and Limitations

5.1 No Guarantees

WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM OUR SERVICES. Marketing, SEO, paid advertising, and automation services are inherently variable and depend on numerous factors outside our control, including but not limited to: market conditions, competition, your industry, your product/service quality, your budget, and third-party platform algorithms. Any projections, estimates, or examples of results are provided for illustrative purposes only and do not constitute a warranty or guarantee of results.

5.2 Best Efforts

We will provide Services using commercially reasonable efforts and in accordance with industry best practices. However, our obligation is limited to providing the Services described in your Service Agreement; we do not guarantee any particular outcome, including but not limited to: increased revenue, increased traffic, improved rankings, increased conversions, or any other business metrics.

5.3 Timeline Estimates

Any timelines or delivery dates provided are estimates only and are not binding commitments. We are not liable for delays caused by circumstances outside our reasonable control, including but not limited to: your failure to provide timely information or access, third-party platform changes or downtime, force majeure events, or technical issues beyond our control.

6. Client Responsibilities

You agree to:

• Provide timely and accurate information, materials, access, and feedback as reasonably requested by us.
• Maintain active accounts and credentials for any third-party platforms we require access to (e.g., Google Ads, Meta Business Manager, CRM systems).
• Respond to our communications within 5 business days. Failure to respond may result in project delays, and you will not be entitled to any refund or credit for such delays.
• Review and approve deliverables within the specified timeframe. If you do not provide feedback within 7 days of delivery, deliverables will be deemed approved.
• Ensure that all materials you provide to us (content, images, logos, etc.) do not infringe any third-party intellectual property rights.
• Comply with all applicable laws, regulations, and third-party platform policies in connection with your use of our Services.

7. Intellectual Property

7.1 Ownership of Deliverables

Upon receipt of full payment for the applicable Services, you will own the final deliverables created specifically for you (e.g., website design, ad creative, custom content). However, we retain ownership of all pre-existing materials, templates, code libraries, frameworks, methodologies, tools, and any other intellectual property developed by us prior to or independent of your engagement ("Pre-Existing Materials").

7.2 License to Pre-Existing Materials

You are granted a non-exclusive, non-transferable, revocable license to use any Pre-Existing Materials incorporated into your deliverables solely for your internal business purposes. This license terminates immediately upon your breach of these Terms or nonpayment.

7.3 Portfolio Rights

You grant us the right to use your company name, logo, and general description of the Services provided in our portfolio, case studies, marketing materials, and client lists. We will not disclose specific confidential information without your prior written consent.

8. Confidentiality

We agree to maintain the confidentiality of your non-public business information ("Confidential Information") and to use it solely for the purpose of providing Services to you. However, Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully in our possession prior to disclosure; (c) is independently developed by us; or (d) is rightfully obtained from a third party without breach of confidentiality obligations. We may disclose Confidential Information if required by law or court order, provided we give you prior notice where legally permissible.

9. Use of AI Tools and Data Processing

We use artificial intelligence tools, including but not limited to Claude (Anthropic), ChatGPT (OpenAI), and other AI services, to provide and improve our Services. By engaging our Services, you acknowledge and consent to:

• Our use of AI tools to process your information, content, and data in connection with providing Services to you.
• The inherent limitations and risks of AI tools, including potential errors, inaccuracies, or unexpected outputs.
• Our reliance on third-party AI service providers, whose terms of service and privacy policies govern their use of data.

We will use commercially reasonable efforts to protect your information when using AI tools, but you acknowledge that AI processing involves third-party services outside our direct control. We are not liable for any issues arising from AI tool usage, including but not limited to data breaches at third-party AI providers, AI-generated errors, or compliance issues with AI provider policies.

10. Third-Party Services and Platforms

Our Services may require use of or integration with third-party platforms, services, and tools (e.g., Google Ads, Meta Ads, CRM systems, analytics platforms, hosting providers). You acknowledge that:

• Your use of third-party services is subject to their respective terms of service and privacy policies.
• We are not responsible for the performance, availability, changes, or policies of third-party services.
• Third-party platform changes (including algorithm updates, policy changes, or service discontinuation) may affect your results, and we are not liable for such changes.
• You are responsible for all costs associated with third-party services (e.g., ad spend, platform subscriptions).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NO WARRANTIES. OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
• LIMITATION OF DAMAGES. IN NO EVENT SHALL RSL MEDIA HUB LLC, ITS OWNERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• MAXIMUM LIABILITY. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless RSL Media Hub LLC, its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services or the Site;
• Your breach of these Terms;
• Your violation of any law, regulation, or third-party right;
• Any content, materials, or information you provide to us;
• Any disputes between you and third parties;
• Any chargebacks, payment disputes, or fraudulent conduct on your part.

13. Termination

13.1 Termination by You

You may terminate month-to-month Services by providing at least 15 days' written notice prior to your next billing date. Services provided under contract terms (e.g., 12-month agreements) may only be terminated early if both parties agree in writing. Termination does not entitle you to any refund of fees paid.

13.2 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including but not limited to:

• Your breach of these Terms;
• Nonpayment or late payment;
• Filing a chargeback or payment dispute;
• Abusive, threatening, or harassing conduct toward our team;
• Requesting illegal or unethical services;
• Our determination that continuing the relationship is not feasible.

13.3 Effect of Termination

Upon termination: (a) you must immediately pay all outstanding amounts owed; (b) we will cease providing Services; (c) any license to Pre-Existing Materials will terminate; (d) we may delete your data after a reasonable retention period; and (e) all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to payment obligations, limitation of liability, indemnification, and dispute resolution provisions.

14. Dispute Resolution and Arbitration

14.1 Mandatory Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES (INCLUDING THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF) SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT YOU AND WE MAY SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN COURT TO PREVENT ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS.

14.2 Arbitration Rules

The arbitration shall be conducted by a single arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). The arbitration shall take place in New York, New York, or remotely via videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND RSL MEDIA HUB LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. You expressly waive any right to pursue claims on a class, representative, or collective basis.

14.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and you irrevocably consent to the personal jurisdiction and venue of such courts.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting an updated version on our Site with a revised "Effective Date" at the top. Your continued use of our Services after such changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

18. Entire Agreement

These Terms, together with any Service Agreement, Privacy Policy, and Cookie Policy, constitute the entire agreement between you and RSL Media Hub LLC regarding your use of our Services and supersede all prior agreements, representations, and understandings, whether written or oral.

19. Contact Information

If you have any questions about these Terms, please contact us:

RSL Media Hub LLC
Email: hello@rslmediahub.com
State of Formation: New York

Cookie Policy

Effective Date: November 2025

This Cookie Policy ("Policy") explains how RSL Media Hub LLC ("we," "us," or "our") uses cookies and similar tracking technologies on our website at rslmediahub.com (the "Site"). By using our Site, you consent to the use of cookies in accordance with this Policy.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and browsing behavior.

There are two main types of cookies:

• Session cookies: Temporary cookies that expire when you close your browser.
• Persistent cookies: Cookies that remain on your device for a specified period or until you manually delete them.

Cookies may be set by us ("first-party cookies") or by third parties whose services we use ("third-party cookies").

What Types of Cookies Do We Use?

1. Strictly Necessary Cookies

These cookies are essential for the operation of our Site and enable you to navigate and use its features. Without these cookies, certain services cannot be provided. These cookies do not collect personal information and cannot be disabled in our system.

2. Performance and Analytics Cookies

These cookies collect information about how visitors use our Site, such as which pages are visited most often and whether visitors receive error messages. We use Google Analytics and similar tools to understand user behavior and improve our Site. These cookies collect aggregated, anonymous data and do not identify individual users.

3. Functionality Cookies

These cookies allow our Site to remember choices you make (such as your username, language preference, or region) and provide enhanced, personalized features. The information collected by these cookies is typically anonymized and does not track your browsing activity on other websites.

4. Targeting and Advertising Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertising networks with our permission. They remember that you have visited our Site and may share this information with other organizations, such as advertisers.

5. Social Media Cookies

These cookies are set by social media platforms (e.g., Facebook, LinkedIn, Twitter) to enable you to share content from our Site on social media. These cookies may track your browsing activity across different websites. We do not control these cookies; please refer to the respective social media platform's privacy and cookie policies for more information.

Third-Party Cookies

We use third-party service providers that set cookies on our Site for various purposes, including:

• Google Analytics: To analyze how users interact with our Site and improve performance.
• Google Ads / Meta Ads: To deliver targeted advertising and measure campaign effectiveness.
• Facebook Pixel: To track conversions, optimize ads, and build targeted audiences.

These third parties have their own privacy policies and cookie policies, which govern their use of your information. We recommend reviewing their policies to understand how they collect and use data.

Your Cookie Choices

You have the right to control the use of cookies on our Site. When you first visit our Site, you will see a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our website footer.

You can also manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies;
• Block third-party cookies;
• Block all cookies;
• Receive notifications when cookies are set.

Please note that blocking or deleting cookies may affect your ability to use certain features of our Site and may impact your user experience. To learn more about managing cookies, visit www.allaboutcookies.org.

Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Our Site does not currently respond to DNT signals due to the lack of a universal standard for DNT compliance. However, you can control cookies through your browser settings as described above.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable law. We will post the updated Policy on our Site with a revised "Effective Date" at the top. We encourage you to review this Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated Cookie Policy.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at: hello@rslmediahub.com

Last updated: November 2025